SHIPPING & DELIVERY POLICY
Last Updated: June 3, 2026
At MAISON CORVAIN, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery procedures.
If you have any questions about your shipment, please contact us at:
1. ORDER PROCESSING
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that orders are not processed on weekends or public holidays.
2. ESTIMATED DELIVERY TIMES
After processing, most orders are delivered within:
1–7 business days
Delivery times are estimates only and may vary depending on:
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Destination country or region
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Shipping carrier availability
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Customs inspections
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Weather conditions
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Seasonal demand and holiday periods
While MAISON CORVAIN strives to meet estimated delivery times, we cannot guarantee exact delivery dates.
3. FULFILLMENT & SHIPPING ORIGIN
To reduce unnecessary waste and excess inventory, MAISON CORVAIN operates through a global fulfillment network.
Depending on product availability and destination, orders may be shipped directly from one of our international fulfillment partners.
This allows us to provide efficient delivery while reducing unnecessary storage and transportation waste.
For certain destinations, customs duties, import taxes, or other local charges may apply. These charges are determined by local authorities and remain the responsibility of the customer where applicable.
4. SHIPPING COSTS
Shipping costs are calculated at checkout and may vary based on:
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Destination country
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Package weight
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Shipping method selected
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Promotional offers that may apply
The final shipping cost will always be displayed before payment is completed.
5. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring their shipment using the tracking information provided.
Tracking updates may indicate:
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In transit
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Out for delivery
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Delivered
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Available for collection at a local pickup point
If a shipment is held at a pickup location, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.
6. DELIVERY DELAYS
Occasionally, delays may occur that are outside the control of MAISON CORVAIN.
Potential causes include:
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Customs inspections
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Severe weather conditions
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Transportation disruptions
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Peak shopping periods
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Public holidays
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Carrier-related delays
In the event of an unexpected delay, we recommend contacting our customer support team before initiating any payment dispute or claim.
Our team will be happy to assist in locating and tracking your shipment.
7. ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Please carefully review:
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Recipient name
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Street address
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Postal code
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City and region
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Contact information
If an address correction is required, please contact us immediately at:
Although we will make every effort to update your order, address changes cannot be guaranteed once processing has begun.
8. DELIVERED ORDERS
A shipment will be considered successfully delivered when the carrier's tracking system confirms delivery to the address provided during checkout.
If tracking indicates successful delivery but you are unable to locate your package, we recommend:
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Checking around your property.
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Asking household members or neighbors.
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Contacting the shipping carrier directly.
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Reaching out to our customer support team for assistance.
While MAISON CORVAIN will make reasonable efforts to help investigate delivery issues, we cannot accept responsibility for packages confirmed as delivered by the carrier.
9. LOST OR DAMAGED SHIPMENTS
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
To assist with the investigation, please include:
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Your order number
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A description of the issue
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Clear photographs (if applicable)
Our team will review the situation and work toward an appropriate resolution.
10. CONTACT US
For any shipping, delivery, or tracking-related questions, please contact our customer support team.
MAISON CORVAIN
Email: support@maisoncorvain.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM
We aim to respond to all inquiries as quickly as possible and appreciate your patience during busy periods.