PRIVACY POLICY

Last Updated: June 3, 2026

At MAISON CORVAIN, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.

This Privacy Policy applies to all services provided by Maison Corvain and complies with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you use our website, place an order, create an account, or contact our customer support team, we may collect the following personal information:

Personal Identification Information

Full name
Billing and shipping address
Email address
Telephone number

Order and Payment Information

Order details and purchase history
Transaction information
Payment details processed securely through our payment providers

Important: We do not store complete credit card or payment information on our servers.

Technical Information

IP address
Device information
Browser type and version
Operating system
Website usage data

Marketing and Analytics Information

Website interaction and browsing behavior
Cookie and tracking data
Preferences and interests based on website activity

2. How We Use Your Information

We process your personal information for the following purposes:

Processing and fulfilling orders
Managing payments and billing
Providing customer support and assistance
Sending order confirmations and shipping updates
Providing tracking information and delivery notifications
Improving our website, products, and services
Preventing fraud, abuse, and unauthorized activities
Complying with legal obligations
Sending promotional communications and marketing offers where consent has been provided

We only use your information when there is a lawful basis to do so.

3. Legal Basis for Processing

Under applicable privacy legislation, we process personal data based on one or more of the following legal grounds:

Contractual Necessity

To fulfill orders and provide our products and services.

Legal Obligations

To comply with accounting, tax, and regulatory requirements.

Legitimate Interests

To improve our services, protect our business against fraud, and ensure website security.

Consent

For marketing communications, advertising cookies, and certain optional website features.

You may withdraw your consent at any time where processing is based on consent.

4. Sharing Information with Third Parties

To operate our business efficiently, we may share personal information with trusted third parties where necessary.

These may include:

Payment Providers

Secure payment processors that handle transactions on our behalf.

Shipping and Logistics Partners

Carriers and fulfillment providers responsible for delivering your order.

Product Suppliers

As part of our fulfillment process, certain orders may be shipped directly from our international supplier network. To complete delivery, relevant shipping information may be shared with these suppliers.

Analytics and Marketing Providers

Services used to analyze website performance, improve customer experience, and deliver relevant advertising where permitted.

We only share the minimum information required to perform these services.

Maison Corvain never sells, rents, or trades personal information to third parties.

5. International Data Transfers

Some products may be shipped directly from suppliers located outside the European Economic Area (EEA), including suppliers based in Asia.

Where personal data is transferred internationally, we implement appropriate safeguards and security measures to ensure that your information remains protected in accordance with applicable privacy laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Certain information may be retained longer where required by law, including financial and accounting records that may be stored for up to seven (7) years to comply with tax regulations.

Once information is no longer required, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Maison Corvain uses cookies and similar technologies to:

Ensure proper website functionality
Improve user experience
Analyze website traffic and performance
Personalize content and advertisements

You can manage your cookie preferences through our cookie banner or your browser settings at any time.

For more information, please refer to our Cookie Policy.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or theft
Misuse
Alteration
Disclosure

Our website uses industry-standard SSL encryption to secure communications and payment transactions.

While no online system can guarantee absolute security, we continuously work to maintain a high level of protection for your data.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing of your information
Object to certain types of processing
Withdraw consent at any time
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

10. Contact Information

Company name: MAISON CORVAIN
Email: support@maisoncorvain.com

For privacy-related inquiries, requests, or complaints, please contact us at the email address listed above.

11. Changes to This Privacy Policy

Maison Corvain reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

PRIVACY POLICY