Frequently Asked Questions

Orders are processed within 1–3 business days. Once dispatched, delivery usually takes 3–7 business days.

Delivery times are estimates and may occasionally vary due to the carrier, destination or circumstances outside our control.

Yes. Maison Corvain offers complimentary shipping on orders delivered within Canada.

Once your order has been dispatched, you’ll receive your tracking details by email. It can take a little time for the carrier to display the first update.

Some Maison Corvain orders are fulfilled by our international partners and may be dispatched from outside Canada.

Customs and import requirements vary by destination. Any duties, taxes or charges imposed by local authorities are outside Maison Corvain’s control and may be the responsibility of the recipient where applicable.

Yes. You may request a return within 30 days of receiving your order.

Items must be unworn, unused and returned in their original condition, with original labels and packaging where possible.

Contact our customer care team with your order number, the item you would like to return and the reason for your return.

Once your request has been reviewed, we’ll send you the correct return instructions. Please don’t send anything back before receiving these instructions.

If you’re returning an item because you changed your mind, selected the wrong size or no longer want the item, return shipping costs are your responsibility.

Contact us as soon as possible with your order number and a clear photo of the issue. Our customer care team will review it and provide the appropriate next steps.

Once your return has been received and approved, your refund will be issued to your original payment method.

Your bank or payment provider may need additional time before the refund appears in your account.

You’ll find a size guide and relevant fit information on each product page. Because fit can vary between styles, we recommend checking the measurements before ordering.

Look for the fit information beside the size selection on the product page. Where relevant, we’ll describe the intended fit as relaxed, regular or fitted.

We aim to show colours as accurately as possible. Small differences may occur depending on your screen, lighting and the characteristics of the material.

The payment methods available to you are displayed securely during checkout. Available options may vary by location, device and currency.

Yes. Payments are processed securely through encrypted payment providers. Maison Corvain does not store your complete payment card details.