Frequently Asked Questions

Orders are normally processed within 1–3 business days. Once dispatched, delivery generally takes 3–7 business days. Delivery times are estimates and may vary due to the destination, customs processing, carrier availability, weather conditions or other circumstances outside our control.

Yes. Maison Corvain currently offers free shipping on orders delivered within Canada. The available delivery information will also be shown during checkout.

If tracking is available for your shipment, you will receive the tracking information after your order has been dispatched. Please allow some time for the carrier to activate and update the tracking status.

To offer our collection efficiently, some orders are shipped directly by one of our international suppliers, including suppliers located in China. This means your order may be dispatched from outside Canada.

Customs procedures and import requirements can vary by destination. Any duties, taxes or other charges imposed by local authorities are outside Maison Corvain’s control and remain the responsibility of the recipient where applicable.

You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned in their original condition, with their original labels and packaging where possible.

All returns must be requested and approved before an item is sent back. Items returned without prior approval may not be accepted.

Email our customer support team before returning an item. Include your order number, the item you would like to return and the reason for the return. Once your request has been reviewed, we will send you the relevant return instructions.

If you return an item because you changed your mind, ordered the wrong size or no longer want the product, the return shipping costs are your responsibility.

If an item arrives damaged, defective or incorrect, contact us before returning it so our support team can assess the situation and provide the appropriate instructions.

The return address will be provided after your return request has been approved. Depending on the product and supplier, your return may need to be sent to an international return address, including an address in China.

Do not send a return to the address shown on the original parcel without first receiving confirmation from our customer support team.

Yes. Returns should be sent using a trackable shipping method. Keep your shipping receipt and tracking information until your return has been received and your refund has been completed. Maison Corvain cannot guarantee receipt of an untracked return.

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Check the size guide and fit information on the relevant product page before placing your order. Measurements and fits can vary between products. If you are unsure, contact us before ordering and we will gladly help you choose.

We aim to display product colours as accurately as possible. However, a colour may appear slightly different depending on your screen settings, lighting and the natural characteristics of the material.

The payment methods currently available to you are displayed securely during checkout. Available options may vary depending on your location, device and selected currency.

Yes. Payments are processed through secure and encrypted payment providers. Maison Corvain does not store your complete credit card details.