9. FAQ POLICY
Frequently Asked Questions
Last updated: July 15, 2026
1. How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
2. Where do you ship from?
Some orders are shipped directly from our trusted suppliers and fulfilment partners.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
3. Do you offer free shipping?
Yes, we offer free shipping across Canada.
4. Do you offer returns?
Yes, MAISON CORVAIN offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
5. How do I start a return?
Email us at:
Customer Support Hours
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Monday – Friday: 09:00 AM – 06:00 PM
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Saturday – Sunday: 10:00 AM – 05:00 PM
We aim to respond to all inquiries as quickly as possible and appreciate your patience during busy periods, sale periods and public holidays.